Retail Service Agent

Responsibilities

• Provide high-quality customer service by assisting with package tracking and answering product and service inquiries.
• Advise customers on the range of products and services to achieve sales objectives and develop frequent accounts.
• Verify packages for proper labeling, legal content, weight, size, packaging, and customs documentation requirements.
• Perform administrative and office tasks including data entry, filing, and maintaining a clean workspace.
• Manage branch opening and closing procedures and safeguard company assets, including cash and valuables.
• Identify new business opportunities and offer appropriate shipping solutions to customers.
• Coordinate with various departments to follow up on commercial and administrative processes.

Requirements

• High school diploma or equivalent (Preparatoria terminada).
• Fluency in English.
• At least 2 years of experience in sales or face-to-face customer service.
• Proven experience handling cash and valuables.
• Physical ability to lift up to 34 kg and maneuver packages up to 68 kg using appropriate equipment.
• Proficiency with office technology, including scanners, printers, and intranet systems.
• Strong organizational, problem-solving, and interpersonal skills.

About the Company

FedEx is a world-class company consistently recognized as a technology innovator and one of the world’s most admired and respected brands. We are committed to being a great place to work and a socially responsible organization, providing excellence in logistics and shipping services globally.