Retail Sales Supervisor

Responsibilities

• Lead by example, setting the standard for clienteling and customer service
• Coach and mentor associates to enhance selling skills, service techniques, and product knowledge
• Foster a high-performing, motivated team culture
• Build strong client relationships through personalized service and follow-ups
• Provide expert styling guidance to create an exceptional shopping experience
• Achieve personal sales targets while driving overall team performance
• Maintain selling floor standards and oversee product replenishment
• Handle customer concerns professionally
• Support back-of-house processes, including cash handling and KPI tracking
• Assist with opening and closing procedures

Requirements

• 1–2 years of sales or service experience
• Previous supervisory background preferred
• Passion for fashion and luxury retail
• Strong communication and leadership skills
• Flexible availability including evenings, weekends, and holidays

Preferred Qualifications

• Social media savvy
• Experience in luxury fashion retail

Benefits

• Competitive base hourly pay and individual commission
• 50% shopping discount and seasonal wardrobe offering
• Cell phone contribution
• Comprehensive health, dental, life insurance, and disability coverage
• Employer-matched 401(k)
• Paid time off (vacation, sick time, holidays)
• Paid parental leave and pet benefits
• Employee Assistance Program (EAP)
• MAVEN Family Planning support

About the Company

SMCP embodies Parisian elegance through renowned brands like Sandro and Maje. We are a forward-thinking company focused on accessible luxury, sustainability, and internal mobility, operating in over 47 countries.