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Posted 14 hours ago
Retail Sales Floor Lead
ArticleRetail Sales Floor Lead- Clienteling
Requirements
Customer-focused leadership, Relationship building, Coaching skills, Product expertise
Skills
RetailCustomer Experience
About the role
About the Company
Since 2013, Article has been redefining the furniture industry one sofa at a time by solving challenging, meaningful problems and providing exceptional service.
Responsibilities
- Create exceptional customer experiences through genuine hospitality and meaningful connections
- Support team success and drive showroom performance
- Establish clienteling practices and customer experience standards
- Build strong relationships with customers and associates
- Support the development of a high-performing Home Expert team
- Increase clienteling engagement and strengthen appointment conversion
Requirements
- Customer-focused leadership experience
- Expertise in hospitality and relationship building
- Ability to coach and develop team members
- Product expertise and service culture mindset
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Article · San Francisco
