Retail Relationship Banker

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying needs and providing tailored financial advice.
• Conduct needs-based assessments to recommend solutions for everyday banking, retail investments, lending, and small business needs.
• Proactively engage the community to generate appointments and build new customer relationships.
• Provide guidance on digital and self-serve banking options to enhance the customer experience.
• Make credit recommendations for personal lending and home financing in compliance with bank policies and regulatory requirements.
• Apply risk management frameworks to protect bank assets and maintain the quality of the lending portfolio.
• Resolve customer issues and ensure accurate data entry in accordance with legal and regulatory standards.

Requirements

• 2-3 years of relevant experience in financial services or a consultative sales role.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• Working knowledge of retail investment products and lending solutions.
• Strong interpersonal skills with the ability to build rapport and connections with customers.
• Excellent analytical and problem-solving skills.
• Proficiency with digital tools, including tablets, smartphones, and online banking applications.
• Ability to work in a collaborative, team-based environment.

Preferred Qualifications

• Experience in a consultative customer service or sales-driven environment.
• Proven track record of meeting business results and driving customer loyalty.
• Strong organizational and verbal/written communication skills.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. We provide personal and commercial banking, wealth management, and investment services to more than 12 million customers globally. We are committed to creating lasting, positive change for our customers, our communities, and our people.