Retail Relationship Banker

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying needs and providing tailored financial advice.
• Conduct needs-based assessments to recommend solutions for everyday banking, retail investments, lending, and small business needs.
• Proactively engage with the community to generate appointments and build new customer relationships.
• Provide guidance on digital and self-serve banking options to enhance the customer experience.
• Make credit recommendations for personal lending and home financing in compliance with bank policies and regulatory requirements.
• Apply risk management frameworks to protect bank assets and maintain the quality of the lending portfolio.
• Collaborate with branch team members to achieve business objectives and ensure accurate data entry and compliance.

Requirements

• 2-3 years of relevant experience in financial services or a consultative sales role.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• Working knowledge of retail investment products and lending solutions.
• Strong interpersonal skills with the ability to build rapport and connections with customers.
• Excellent analytical and problem-solving skills to address customer challenges.
• Proficiency with digital tools, including tablets, smartphones, and online banking applications.
• Ability to work a flexible schedule, which may include different shifts or locations based on market needs.

Preferred Qualifications

• Experience in a consultative customer service environment.
• Proven track record of meeting sales and service goals in a team-based setting.
• Specialized knowledge of personal and small business banking products.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. With more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally. We are committed to creating lasting, positive change for our customers, our communities, and our people.