Retail Relationship Banker

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying needs and providing tailored financial advice.
• Conduct needs-based assessments to recommend solutions for everyday banking, retail investments, lending, and small business needs.
• Proactively engage with the community to generate appointments and build new customer relationships.
• Provide guidance on digital and self-serve banking options to enhance the customer experience.
• Make credit recommendations for personal lending and home financing in compliance with bank policies and regulatory requirements.
• Apply risk management frameworks to protect bank assets and maintain the quality of the lending portfolio.
• Resolve customer issues and ensure accurate data entry in accordance with legal and regulatory standards.

Requirements

• 2-3 years of relevant experience in financial services or a consultative sales role.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• Working knowledge of retail investments, lending products, and personal banking solutions.
• Strong interpersonal skills with the ability to build rapport and connections with customers.
• Excellent analytical and problem-solving skills to address complex customer needs.
• Proficiency with digital tools, including tablets, smartphones, and online banking applications.
• Ability to work a flexible schedule, which may include different shifts or locations based on market needs.

Preferred Qualifications

• Experience in a consultative customer service or sales environment.
• Proven track record of achieving results in a team-based setting.
• Specialized knowledge of small business customer needs.

Benefits

• Competitive salary and potential commission structure.
• Comprehensive health insurance.
• Retirement savings plans.
• Tuition reimbursement.
• Accident and life insurance.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. We provide personal and commercial banking, wealth management, and investment services to more than 12 million customers globally.