Retail Relationship Banker

Responsibilities

• Deliver exceptional service by identifying customer needs and providing advice on financial solutions, including retail investments and lending.
• Proactively engage with existing customers and prospects through needs-based assessments to grow loyalty and identify opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, and small business needs.
• Guide customers on digital and self-serve banking options to improve their experience.
• Generate new business by reaching out to the community and building new relationships.
• Make credit recommendations for personal lending and home financing in compliance with bank policies and regulatory requirements.
• Apply risk management frameworks to protect bank assets and maintain the quality of the lending portfolio.
• Ensure accurate data entry and compliance with legal and regulatory standards during the lending process.

Requirements

• 2-3 years of relevant experience in financial services or a consultative sales role.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• Working knowledge of retail investments, lending products, and personal/small business banking solutions.
• Strong interpersonal skills with the ability to build rapport and connections with customers.
• Excellent verbal and written communication skills.
• Proficiency with digital tools, including social media, tablets, and mobile applications.
• Ability to work in a collaborative, team-based environment and adapt to changing market needs.

About the Company

BMO is a leading North American bank driven by a shared purpose: to Boldly Grow the Good in business and life. With more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services. We are committed to creating lasting, positive change for our customers, our communities, and our people through innovation and excellence.