Retail Relationship Banker

Responsibilities

• Deliver exceptional service by identifying customer needs and providing advice on financial solutions, including retail investments and lending.
• Proactively engage with existing customers and prospects through needs-based assessments to grow loyalty and identify opportunities.
• Recommend tailored solutions for everyday banking, home financing, and small business needs.
• Guide customers on digital and self-serve banking options to improve their experience.
• Make credit recommendations for personal lending transactions in accordance with bank policies and sound credit principles.
• Apply risk management frameworks to protect bank assets and maintain the quality of the lending portfolio.
• Build new relationships within the community by generating appointments and outreach.

Requirements

• 2-3 years of relevant experience in financial services or a consultative sales role.
• Post-secondary degree in a related field or an equivalent combination of education and experience.
• Working knowledge of retail investment products and lending solutions.
• Strong interpersonal and communication skills to build rapport with customers.
• Analytical and problem-solving skills to address customer issues and credit assessments.
• Ability to work in a collaborative, team-based environment.
• Proficiency with digital tools, including tablets, smartphones, and online banking applications.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.