Retail Operations Coordinator

Responsibilities

• Manage stock inventory and coordinate inbound/outbound movements, including deliveries, transfers, and special orders
• Participate in daily, monthly, and annual product inventories and cycle counts
• Coordinate incoming and outgoing repairs, acting as the main point of contact for aftersales enquiries and repair cost estimates
• Master the SAP repair process and monitor weekly repair checks and client collection follow-ups
• Maintain organized storage for watches, warranty cards, and accessories
• Assist with visual merchandising, display maintenance, and boutique supply ordering
• Support the sales floor by assisting with hospitality during client presentations and boutique events
• Respond to client inquiries via phone, email, or letter to ensure smooth communication

Requirements

• Minimum 2 years of experience in luxury retail
• Strong organizational and time management skills with high attention to detail
• Excellent computer skills and ability to manage multiple tasks simultaneously
• Ability to work retail hours, including Saturdays if required
• Strong interpersonal and communication skills

Preferred Qualifications

• Previous exposure to SAP

About the Company

Richemont is a world leader in the luxury sector, encompassing various Houses specializing in jewelry, watches, and high-end accessories. Vacheron Constantin, one of our prestigious Maisons, embodies a tradition of style, quality, and craftsmanship.