Retail Keyholder

Responsibilities

• Lead and supervise the team in the absence of the Store Manager or Assistant Manager
• Assist with daily operations including cash handling, opening/closing, and KPI tracking
• Provide exceptional customer service with product knowledge and personal recommendations
• Build and maintain a client book to foster relationships and loyalty
• Achieve sales targets through outstanding service and brand values
• Address customer service issues promptly and professionally
• Maintain high store standards and oversee stock replenishment
• Support new hires and motivate the team to meet sales goals

Requirements

• 1+ year of experience in retail or customer service
• Supervisory experience preferred
• Passion for fashion trends and luxury retail
• Excellent communication skills with a persuasive demeanor
• Flexible availability including evenings, weekends, and holidays

Benefits

• Competitive base hourly pay plus individual commission and sales incentives
• 50% shopping discount and seasonal wardrobe offering
• Cell phone contribution
• Voluntary health plan and 401(k)
• Paid time off and holiday pay
• Paid parental leave and pet benefits
• Access to Employee Assistance Program (EAP) and MAVEN Family Planning

About the Company

SMCP embodies Parisian elegance through brands like Sandro and Maje. We are a forward-thinking company where innovation and sustainability meet, offering accessible luxury and a people-first culture focused on growth and internal mobility.