Retail Keyholder

Responsibilities

• Lead and supervise the team in the absence of the Store Manager or Assistant Manager
• Assist with daily operations including cash handling, opening/closing, and KPI tracking
• Provide exceptional customer service with product knowledge and personal recommendations
• Build and maintain a client book to foster relationships and loyalty
• Achieve sales targets through outstanding service and brand values
• Address customer service issues promptly and professionally
• Maintain high store standards and oversee stock replenishment
• Support new hires and motivate the team to meet sales goals

Requirements

• 1+ year of experience in retail or customer service
• Supervisory experience preferred
• Passion for fashion trends and luxury retail
• Excellent communication and persuasive skills
• Flexible availability including evenings, weekends, and holidays

Benefits

• Competitive base hourly pay
• 2% Commission and sales incentives
• 50% shopping discount
• Seasonal wardrobe offering
• Cell phone contribution
• Voluntary health plan and 401(k)
• Paid time off and holiday pay
• Paid parental leave and pet benefits
• Employee Assistance Program (EAP)
• MAVEN Family Planning support

About the Company

SMCP is a global fashion house embodying Parisian elegance through brands like Sandro and Maje. We focus on accessible luxury, sustainability, and creating memorable shopping experiences across over 47 countries.