Retail Key Holder

Responsibilities

• Act as manager on duty when scheduled to address customer experience, vendor relationships, or maintenance issues
• Lead exceptional in-store customer experiences by modeling selling behaviors and demonstrating product knowledge
• Perform opening and closing routines, including bank deposits and receiving shipments
• Set daily direction and goals for associates upon arrival
• Drive rewards program enrollment and engagement on the sales floor and at checkout
• Assist with floorset execution, visual presentation, and marketing placement
• Maintain a safe, clean, and engaging store environment by adhering to all safety standards
• Provide individual and team performance feedback to store managers

Requirements

• High school diploma, GED, or relevant work experience
• Proven experience in sales, customer service, and retail operations
• Ability to lift up to 50 pounds and perform constant physical activity (standing, walking, reaching, bending)
• Strong communication skills and the ability to provide in-the-moment coaching
• Ability to de-escalate customer or store situations effectively
• Availability to work peak times, including evenings, weekends, and holidays

Benefits

• Competitive, performance-based compensation and bonus incentive programs
• 40% merchandise discount
• Access to DailyPay for on-demand access to earned wages
• Limited Medical, Dental, and Vision benefit plans
• No-cost mental health and wellbeing support through an Employee Assistance Program (EAP)
• Care benefits through Care.com for finding and booking short-term and ongoing care

About the Company

Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We invest in our associates through fair pay, benefits, and development opportunities to help them be their best at work, at home, and in their communities.