Retail Customer Service Manager

Responsibilities

• Deliver outstanding customer service
• Urge safer gambling practices
• Take bets on various sports and events
• Process customer transactions and cash handling
• Demonstrate products and betting terminals to customers
• Handle customer complaints with empathy and problem-solving skills
• Work towards defined targets
• Maintain high shop standards
• Open or close the shop

Requirements

• Must be 18 years of age or older
• Previous experience in a customer-facing setting
• Confidence working with customers in person
• Familiarity with cash handling and payment transactions

Benefits

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts with hundreds of retailers
• Healthcare and wellbeing support
• Development opportunities

About the Company

Entain is a leader in sports betting, gaming, and interactive entertainment, focusing on innovation, technology, and putting people first to deliver exciting experiences.