Retail Customer Service Manager

Responsibilities

• Deliver outstanding customer service
• Urge safer gambling practices
• Take bets on a wide range of sports and events
• Process customer transactions and cash handling
• Demonstrate products and betting terminals to customers
• Handle customer complaints with empathy and problem-solving
• Work towards defined targets and goals
• Maintain high shop standards
• Open or close the shop as a key holder

Requirements

• Must be 18 years of age or older
• Passion for delivering great customer service
• Strong communication and relationship-building skills
• Self-motivated and proactive attitude
• Ability to work independently or as part of a team
• Ability to handle challenging situations calmly and professionally

Benefits

• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts with hundreds of retailers through Entain Deals
• Healthcare and wellbeing support
• Development opportunities

About the Company

Entain is a leader in sports betting, gaming, and interactive entertainment, focusing on innovation, technology, and putting people first to deliver exciting experiences.