Restaurant Support Technician

Responsibilities

• Install, configure, and troubleshoot network infrastructure including routers, switches, and wireless access points
• Perform low voltage cabling runs (ethernet, coax) using personal tools
• Support and troubleshoot point-of-sale (POS) systems, terminals, and printers
• Travel to restaurant locations across the Greater Boston area for on-site support
• Perform installations and maintenance during evening or off-hours to minimize disruption
• Document work performed, site configurations, and client communications

Requirements

• Demonstrated experience with computer networking (subnets, VLANs, DHCP, routing, wireless)
• Hands-on experience and personal tools for low voltage cabling
• Reliable transportation for travel throughout Greater Boston
• Availability for occasional evening and off-hours work
• Strong written and verbal communication skills

Preferred Qualifications

• Experience supporting restaurant POS systems like Toast, Square, or Aloha
• Background in hospitality or food service
• Relevant certifications such as CompTIA Network+ or BICSI

About the Company

OvationCXM is a Customer Experience Management company helping businesses deliver exceptional customer experiences with complete visibility and precise control through its CXMEngine platform.