Restaurant Supervisor

Responsibilities

• Supervise daily outlet operations and ensure exceptional guest service standards
• Lead, motivate, and develop team members to create a high-performing work environment
• Assist the Outlet Manager in managing restaurant and bar operations efficiently
• Monitor staff performance, provide coaching, and conduct on-the-job training
• Handle guest inquiries, complaints, and special requests professionally
• Ensure compliance with company service standards, policies, and health & safety regulations
• Coordinate shift schedules, duty assignments, and meal breaks
• Maintain excellent communication with kitchen, bar, and other hotel departments
• Monitor outlet cleanliness, presentation, stock levels, and equipment maintenance
• Drive sales opportunities by promoting hotel facilities and food and beverage offerings

Requirements

• Minimum 2–3 years of experience in a supervisory role within a restaurant, bar, or hospitality environment
• Previous experience in a 4-star or 5-star hotel preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Good knowledge of food and beverage operations and service standards
• Experience in staff scheduling, training, and performance management
• Familiarity with POS systems and restaurant operational procedures
• Ability to work under pressure in a fast-paced environment

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.