Restaurant Supervisor

Responsibilities

• Oversee daily restaurant operations to ensure exceptional standards of service, cleanliness, and presentation
• Train, develop, and evaluate team members to uphold luxury service standards
• Prepare staff schedules, manage payroll control, and plan team vacations while maintaining labor cost efficiency
• Deliver personalized guest service by anticipating needs and resolving requests promptly and empathetically
• Supervise the completion of opening and closing checklists for each shift
• Maintain constant communication with Kitchen, Banquets, and Food & Beverage teams
• Operate and oversee systems such as 7Rooms, Alice, and Micros with accuracy
• Monitor daily VIP and group arrivals to anticipate special requirements
• Collaborate with the kitchen team on menu oversight, inventory control, and requisitions

Requirements

• Minimum of 2 years of supervisory experience in luxury restaurants or 5-star properties
• Strong knowledge of luxury hospitality service standards
• Intermediate to advanced English proficiency
• Experience with restaurant operating systems such as 7Rooms, Micros, or Alice
• Proven ability to lead, motivate, and develop multicultural teams
• Excellent communication skills and a solution-oriented mindset

About the Company

One&Only is a collection of ultra-luxury resorts dedicated to creating joy through anticipation, creativity, precision, empathy, and warmth. At One&Only Palmilla, we combine legendary Mexican charm with meticulous service to exceed guest expectations and create everlasting memories.