Restaurant Hostess

Responsibilities

• Greet guests promptly and graciously with a professional smile, eye contact, and good posture
• Manage the host stand, review reservation books, and coordinate seating assignments to optimize service flow
• Utilize the OpenTable system to manage reservations and guest preferences
• Ensure the dining room and host station are immaculate, including inspecting menus and table settings
• Maintain a deep working knowledge of menus, ingredients, and daily specials to assist guests
• Monitor server station workloads and assignments to ensure high-quality service standards
• Handle guest requests and complaints with flexibility and professionalism
• Fondly bid farewell to departing customers and invite them to return

Requirements

• Certificate in Administration or a relevant field
• 1-2 years of experience working in a 5-star international hotel environment
• Proven experience working in high-volume dining settings
• Excellent spoken and written English communication skills
• Proficiency in Microsoft Office applications
• Knowledge of Micros and cashiering procedures
• Strong upselling and complaint-handling skills
• Ability to remain calm and professional under pressure

About the Company

PALAZZO VERSACE DUBAI offers a premier luxury dining experience, upholding the highest standards of hospitality and elegance in the heart of Dubai.