Responsable SAD

Responsibilities

• Plan and coordinate home delivery service actions to ensure process execution and achievement of operational objectives
• Ensure sales channel objectives are met according to established service indicators
• Monitor and comply with operational indicators related to administrative, commercial, and operational process controls
• Manage staff rosters, hiring schemes, and team productivity
• Implement strategies, initiatives, and budgetary indicators to ensure the proper operation of the delivery channel

Requirements

• Bachelor's degree or Engineering in economic-administrative areas
• 3+ years of experience managing home delivery service channels
• Experience managing operational personnel and customer service
• Proven experience in data management, service analytics, statistics, and KPI compliance
• Knowledge of delivery monitoring systems and processes

Preferred Qualifications

• Experience working in the retail sector
• Experience working in distribution centers

About the Company

Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services. With over 30 years of experience, we are the leading pharmaceutical chain in Mexico, operating more than 1,500 branches with a team of over 20,000 collaborators.