Responsable d'équipe techniciens

Responsibilities

• Lead and manage a team of approximately 12 itinerant appliance after-sales technicians
• Conduct team meetings and individual interviews
• Supervise field interventions and provide technical support for complex cases
• Accompany technicians during client visits
• Set qualitative and quantitative objectives and monitor performance, productivity, and service quality
• Manage the intervention and repair process

Requirements

• Proven experience in managing technical teams
• Strong managerial skills including team animation and support
• Solid knowledge of the after-sales service (SAV) sector
• Excellent interpersonal skills and customer service orientation
• Proficiency with Microsoft Office and technical tracking tools
• Valid driver's license (Permis B) required
• Ability to travel regularly across Occitanie and Nouvelle Aquitaine sectors

About the Company

Conforama is a major player in its sector, offering a wide selection of trendy products to equip the home, from furniture and decoration to household appliances, through its network of 167 stores in France and its website.