Responsable Centre Services Clients

Responsibilities

• Guarantee high-quality customer service, including order quality, delivery punctuality, and incident management.
• Optimize the use of internal and external vehicle fleets and dimension daily vehicle requirements.
• Manage the planning and execution of customer requests, including J+1 delivery organization.
• Oversee the daily dispatch of vehicles and manage the activities of drivers and transporters.
• Manage the Customer Service Center team and ensure the application of Health/Safety policies.
• Analyze daily anomalies to develop continuous improvement plans and provide regular reporting to management.

Requirements

• Minimum Bac +2 degree in Transport or Logistics.
• Proven experience as a Dispatch Agent or in a similar logistics role.
• Strong organizational and multitasking skills.
• Demonstrated team management and leadership abilities.
• Strong interpersonal and communication skills.

About the Company

Cemex is a global leader in the building materials industry, operating in over 50 countries. In France, we are a leading player in ready-mix concrete, aggregates, and construction waste management, with over 1,800 employees and 260 locations. As a mission-driven company, we are committed to providing sustainable mineral solutions to build a better future for current and future generations.