Resource Specialist - Family Services

Responsibilities

• Provide client-centered care and case management, including conducting intake interviews and developing goal-oriented support plans
• Support families in navigating complex social, mental health, and addiction challenges through assessments and advocacy
• Connect clients and families to essential community resources, including healthcare, financial literacy, and employment services
• Host family planning meetings, interagency meetings, and case conferences to coordinate comprehensive support
• Assist immigrants and refugees with community integration and literacy supports
• Maintain accurate client case notes, databases, and statistical reporting
• Perform administrative duties such as filing, preparing meeting minutes, and writing letters of support

Requirements

• Two-year diploma in a related social service or mental health field (e.g., social work, addictions)
• At least one year of frontline casework experience focusing on mental health, homelessness, or addictions
• Police Information Check with Vulnerable Sector Search
• Current Emergency First Aid with CPR
• Proficiency in Microsoft Word and Excel
• Strong verbal and written communication skills with the ability to build trusting relationships

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for more than 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship, welcoming people from all backgrounds to join our purpose-driven team.