Resource Coordinator - Inpatient Phlebotomy

Responsibilities

• Facilitate quality service and laboratory workflow coordination for inpatient phlebotomy
• Investigate and resolve service problems between support services, nursing units, and clinical departments
• Coordinate specimen processing, delivery, and result distribution
• Perform pre-analytic workflow tasks including order entry and specimen collection verification
• Register patients and verify demographics in the computer system
• Manage specimen integrity by verifying labeling, aliquoting, and performing preventative maintenance on equipment
• Monitor daily workflow and adjust staff assignments and priorities to meet service levels
• Review results for completeness and correctness and follow notification protocols
• Perform billing and charge capture for tests and services

Requirements

• High School Diploma or equivalent
• Experience with computer data entry
• Knowledge of hospital and laboratory systems

Preferred Qualifications

• Three years of experience in an appropriate support services area

Benefits

• Competitive benefits including tuition reimbursement and loan forgiveness
• 401(k) matching
• Lifecycle benefits designed to support employee well-being

About the Company

Northwestern Medicine is a leader in the healthcare industry, driven by a patient-first approach. We pride ourselves on cultivating a positive workplace and providing our employees with the tools and resources needed to improve their physical, emotional, and financial well-being.