Resort Assistant General Manager

Responsibilities

• Assist the General Manager in overall resort management and strategic planning
• Oversee daily operations of all departments, ensuring smooth functioning and high-quality service delivery
• Manage and mentor department heads, fostering a culture of excellence and teamwork
• Monitor and analyze financial performance, including budgeting, forecasting, and cost control
• Implement and maintain standard operating procedures to ensure consistency in service quality
• Handle guest complaints and resolve complex issues promptly and professionally
• Collaborate with sales and marketing teams to develop and implement revenue-generating strategies
• Ensure compliance with local regulations and industry standards
• Act as the General Manager in their absence
• Stay updated on industry trends and implement innovative practices
• Participate in community relations and represent the resort at local events

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 2-3 years of experience in hotel/resort management
• Previous experience as an Assistant General Manager or in a similar leadership role
• Proven track record of successful operational management and financial performance
• Strong leadership, problem-solving, and decision-making abilities
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of hotel operations (front office, housekeeping, F&B, maintenance)
• Understanding of local hospitality industry trends and regulations in Qatar
• Strong financial acumen, including budgeting and forecasting skills
• Ability to work flexible hours, including weekends and holidays
• Fluency in English; Arabic is a plus

Preferred Qualifications

• Advanced degree or professional certifications in hospitality management