Residential Support Worker

Responsibilities

• Provide support and assistance to residents in a transition house, maintaining a safe and welcoming environment
• Assist with daily operations including laundry, food service preparation, and light cleaning
• Answer the 24-hour crisis line and perform telephone screenings
• Complete intakes, house orientations, and record relevant shift information in logs and reports
• Provide crisis intervention, mediation, and conflict resolution within the house
• Perform regular security checks and ensure the enforcement of house policies
• Liaise with referral sources, police, social workers, and other external agencies
• Maintain strict client and house confidentiality at all times

Requirements

• Certificate, diploma, or degree in social services or equivalent training in a related field
• At least one year of experience in a residential social services setting
• Knowledge of domestic violence support and experience working with women and children
• Training in trauma-informed care
• Emergency First Aid & CPR certification
• Ability to provide a satisfactory Criminal Record Check for working with children and vulnerable adults
• Availability for a range of shifts including overnights, evenings, weekends, and statutory holidays

Preferred Qualifications

• Non-Violent Crisis Intervention training
• FoodSafe certificate
• Mental Health First Aid Certificate

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a diverse team dedicated to our mission of sharing hope, service, dignity, and stewardship.