Residential Support Worker

Responsibilities

• Provide professional support, care, and case management to residents on conditional release from federal or provincial institutions.
• Supervise residents and oversee the facility to ensure compliance with parole conditions and house regulations.
• Assist residents with successful community reintegration by helping them identify and access necessary community services.
• Maintain accurate, factual, and detailed logs, reports, and resident files.
• Intervene effectively in crisis situations and exercise sound judgment to maintain safety and security.
• Perform regular facility rounds, control access points, and ensure the cleanliness and maintenance of the residence.
• Collaborate with the Community Residential Facility team and Parole Office through essential communications.

Requirements

• Correctional Techniques Certificate and/or equivalent training and experience.
• Ability to pass a "Reliability Status" level of clearance as per CSC directive.
• Proven ability to handle high-stress environments, including potential verbal aggression or physical violence.
• Strong computer literacy and ability to maintain legible, accurate written records.
• Excellent interpersonal skills with the ability to build trust and demonstrate cultural competence.
• Ability to work independently, take initiative, and remain alert while on duty.

Preferred Qualifications

• Bilingualism (English/French) or a willingness to participate in second language education.

Benefits

• Competitive compensation based on experience and qualifications.
• Health and dental benefits.
• Paid vacation and sick time.
• RRSP opportunities.
• Opportunities for continuous learning and career advancement.

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for over 130 years. We provide essential services including food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a culture of hope, dignity, and service, welcoming people from all backgrounds to join our purpose-driven team.