Resident Support Worker

Responsibilities

• Provide a welcoming, safe, and respectful environment for residents experiencing homelessness
• Manage resident intake, orientation, and evaluation processes according to program guidelines
• Monitor incoming traffic, verify identification, and enforce safety protocols
• Conduct resident interviews, assist with goal setting, and provide guidance on healthy life skills
• Mediate resident conflicts and utilize de-escalation techniques to maintain a safe environment
• Maintain accurate daily logs, occurrence reports, and program documentation
• Perform light housekeeping duties and assist with linen management
• Liaise with internal teams and external agencies such as police or emergency services when necessary
• Monitor resident medication and personal belongings in accordance with policy

Requirements

• High school diploma (specialized courses up to six months are a plus)
• 3 to 12 months of frontline experience in a social service setting
• Police Information Check (PIC) with Vulnerable Sector Search
• Child Intervention Check Clearance
• Current Standard First Aid certification with Level A or C CPR
• Proficiency in MS Office (Outlook, Word) and general database familiarity
• Ability to work night shifts and stand for long periods
• Demonstrated skills in trauma-informed care and non-violent crisis intervention

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of hope, service, dignity, and stewardship.