Resident Support Worker

Responsibilities

• Provide a welcoming, positive, and safe environment for individuals experiencing homelessness
• Handle resident admission, orientation, and intake interviews, including basic goal setting
• Monitor incoming traffic and verify resident identification to ensure safety protocols are followed
• Support residents in developing healthy life skills and making positive choices
• Mediate resident conflicts to prevent or resolve altercations using de-escalation techniques
• Maintain accurate daily logs, occurrence reports, and program documentation
• Perform light housekeeping duties and assist with linen and laundry needs
• Liaise with internal and external agencies, including police and emergency services, when necessary

Requirements

• High school diploma or equivalent
• 3-12 months of experience in a social service or frontline setting
• Police Information Check with Vulnerable Sector Search
• Child Intervention Check clearance
• Current Standard First Aid with CPR (Level A or C)
• Knowledge of trauma-informed care and non-violent crisis intervention
• Proficiency in MS Office (Outlook, Word) and database familiarity
• Ability to stand for long periods and perform physical tasks such as lifting belongings

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship, welcoming people of all backgrounds to join our purpose-driven team.