Resident Support Worker

Responsibilities

• Provide a welcoming, positive, and safe environment for individuals experiencing homelessness
• Handle resident admission, orientation, and intake interviews, including basic goal setting
• Monitor incoming traffic and verify resident identification to ensure safety protocols are followed
• Support residents in developing healthy life skills and making positive choices for community reintegration
• Perform mediation in resident conflicts to prevent or resolve altercations
• Maintain accurate daily logs, occurrence reports, and program documentation
• Conduct safety and wellness checks of the property and grounds
• Perform light housekeeping duties and assist with linen management as needed
• Liaise with internal teams and external agencies such as police or emergency services when required

Requirements

• High school diploma
• Police Information Check with Vulnerable Sector Search
• Current Standard First Aid with CPR (Level A or C)
• Demonstrated experience in trauma-informed care and non-violent crisis intervention
• Proficiency with MS Office (Word, Outlook) and general computer databases
• Ability to work night shifts in a residential setting
• Ability to remain calm in stressful situations and handle potential verbal or physical aggression
• Physical ability to stand for long periods and perform walk-abouts throughout the building

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of hope, service, dignity, and stewardship.