Resident Services Manager

Responsibilities

• Lead reputation management and resolve resident complaints with empathy
• Manage delinquency notices, financial follow-ups, and insurance compliance
• Organize resident events to build community engagement and support retention
• Oversee leasing workflows and generate lease documents in Entrata
• Provide backup support for sales calls, lead follow-up, and lease execution
• Manage immediate move-ins, inspections, and unit transfers
• Collaborate on local marketing campaigns and social media efforts
• Support the General Manager with performance metrics and operational dashboards

Requirements

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal and conflict resolution skills
• Ability to handle crisis situations and sensitive conversations
• Familiarity with Entrata or similar property management software
• Proficiency in Microsoft Office and social media platforms
• Highly organized with ability to manage multiple priorities

Benefits

• Discretionary annual bonus
• Health, Dental, and Vision Insurance
• 401k Matching
• Paid Time Off and Floating holidays
• Paid Parental Leave
• Learning reimbursement opportunities

About the Company

The Scion Group is a leader in student housing and multifamily real estate, focused on fostering high-quality living experiences through proactive service and efficient operations.