Resident Services Coordinator

Responsibilities

• Serve as primary contact for resident inquiries, concerns, and service needs
• Support move-ins, move-outs, and renewals for a seamless resident lifecycle
• Assist in planning, promoting, and executing resident events and community programs
• Coordinate with maintenance staff to ensure timely work order resolution
• Maintain resident data and service records in property management software
• Support package management, amenity reservations, and front-desk operations

Requirements

• Experience in customer service, hospitality, resident engagement, or related field
• Strong verbal and written communication skills
• Ability to multi-task and manage competing priorities
• Proficiency with standard office software and willingness to learn property management systems
• Professional, friendly, and solutions-oriented customer service approach

Preferred Qualifications

• Property management, multifamily housing, or community services experience
• Event planning, programming, or community engagement background
• Bilingual or multilingual communication skills