Resident Services Associate

Responsibilities

• Serve as the primary point of contact for residents, families, guests, vendors, and staff
• Coordinate personalized services including dry cleaning, grocery delivery, and transportation
• Manage community transportation schedules and liaison with the culinary department for meal reservations
• Welcome new residents and provide information on community concierge services
• Maintain community security by monitoring sign-in/sign-out logs and reception areas
• Handle incoming mail, packages, and phone inquiries efficiently

Requirements

• Experience in a concierge or customer service role preferred
• 1-2 years of experience working with seniors preferred
• Ability to use independent judgment and discretion
• Proficiency with computers, tablets, Microsoft Word, and email
• Valid driver's license with an acceptable driving record
• Ability to work varied schedules including weekends, evenings, and holidays

Benefits

• Medical, dental, and vision insurance
• STD/LTD and life insurance
• 401k with employer matching
• Paid holidays and up to 20 days PTO in the first three years

About the Company

Experience Senior Living is comprised of dynamic professionals focused on empowering people as they grow older to live life to the fullest through impactful care and community services.