Resident Relations Coordinator

Responsibilities

• Serve as the primary point of contact for residents, providing professional and solution-oriented service
• Build strong relationships with residents to understand needs and enhance their living experience
• Guide residents through the lease renewal process and explain available options
• Proactively manage concerns and service issues to improve resident satisfaction and prevent move-outs
• Drive resident retention and renewal performance through consistent follow-up and communication
• Utilize CRM and leasing tools to track resident interactions and manage the renewal pipeline
• Coordinate resident engagement initiatives to create a positive community environment
• Partner with onsite teams to ensure resident concerns are resolved quickly and effectively

Requirements

• 2+ years of experience in a resident-facing or customer-focused role (property management, hospitality, retail, or service-based sales)
• Proven ability to build relationships and resolve complex issues
• Experience working toward performance goals such as retention, satisfaction, or sales metrics
• Strong communication skills with the ability to handle sensitive conversations with empathy
• Highly organized with the ability to manage multiple needs and follow through consistently
• Reliable transportation and a flexible schedule (typically Tuesday–Saturday)
• Ability to read, write, and speak English

Benefits

• Base pay of $21.00 – $22.00/hour plus monthly renewal commissions
• 25% rent discount at any AIR community
• Comprehensive medical, dental, vision, and life insurance options
• 401(k) plan with employer contribution
• Paid time off including vacation, sick time, and 14 holidays
• Paid parental leave of up to 16 weeks
• Tuition assistance and reimbursement for job-related certifications
• 15 hours of paid annual community service time

About the Company

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world-class customer service to our residents.