Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of works processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare and manage expectations between residents, clients, and operations teams

Requirements

• Experience in a resident liaison or community engagement role, preferably within a contractor or client-side environment
• Background in planned/reactive maintenance or asset management preferred
• Excellent communication and stakeholder management skills
• Ability to manage difficult situations with resilience and discretion
• Valid UK driving licence and access to a personal vehicle

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and community refurbishment.