Resident Liaison Officer

Responsibilities

• Engage with customers through newsletters, meetings, visits, and open days
• Ensure residents are kept informed of works, processes, and any changes or updates
• Provide excellent customer care and aftercare to ensure high standards
• Manage expectations and communication between residents, clients, and operations teams
• Handle challenging situations with empathy, professionalism, and resilience

Requirements

• Full UK driving licence
• Access to a car
• Strong enthusiasm and initiative
• Ability to handle challenging situations professionally

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and community refurbishment.