Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of work processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare and manage expectations between residents, clients, and operations teams

Requirements

• Experience in a resident liaison or community engagement role, preferably within a contractor or client-side environment
• Background in planned/reactive maintenance or asset management preferred
• Valid driving license and access to your own vehicle for travel
• Ability to manage difficult situations with confidence and resilience
• Excellent communication and collaborative skills
• Ability to maintain discretion and respect in a public-facing role

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and community refurbishment.