Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of works processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare and manage expectations between residents, clients, and operations teams

Requirements

• Experience in a resident liaison or community engagement role, preferably within a contractor or client-side environment
• Background in planned/reactive maintenance or asset management preferred
• Excellent communication and stakeholder management skills
• Ability to manage difficult situations with resilience and discretion

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and telecoms, as well as home refurbishment and maintenance.