Resident Liaison Officer

Responsibilities

• Promote and deliver high standards of customer care for all residents
• Coordinate and attend pre-start meetings to conduct needs assessments and discuss health and safety
• Develop action plans and attend Resident Liaison forums to address resident concerns
• Provide regular written communication, including notices, newsletters, and scope of works
• Maintain property diaries, including photographic records of working areas before work commences
• Resolve escalated complaints and manage the customer care procedure
• Contact residents post-completion to confirm satisfaction and explain defect liability processes
• Monitor and record complaints regarding alleged property damage

Requirements

• Over 2 years of experience in a customer service role or similar
• Proficient in Microsoft Office and Excel
• Strong verbal and written communication skills
• Valid driving licence
• Ability to work both independently and as part of a multi-disciplined team
• Flexibility to attend evening meetings if required

Preferred Qualifications

• Experience in Retrofit, Housing, or Planned Maintenance

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and community refurbishment.