Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of works processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare to ensure works are completed satisfactorily
• Manage expectations between residents, the client, and operations teams

Requirements

• Experience working for a contractor or in a client-side resident liaison/community engagement role
• Background in planned/reactive maintenance or asset management preferred
• Excellent communication skills with the ability to work collaboratively with stakeholders
• Ability to manage difficult situations with confidence and resilience
• Understanding of the need for discretion and respect in a public-facing role

About the Company

United Infrastructure is comprised of four complementary businesses dedicated to creating a connected, sustainable future through Property Services, Infrastructure Services, New Homes, and Connected. Our Social Infrastructure pillar revitalises homes and communities through the regeneration of living spaces.