Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of works processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare and manage expectations between residents, clients, and operations teams

Requirements

• Experience in a contractor or client-side resident liaison/community engagement role
• Background in planned/reactive maintenance or asset management preferred
• Excellent communication and stakeholder management skills
• Ability to manage difficult situations with resilience and discretion
• Full driving licence

About the Company

United Infrastructure focuses on revitalising homes and communities through the regeneration and maintenance of living spaces, ensuring homes are safe and compliant. We are specialists in net zero retrofit, working to lower the carbon footprint of buildings through energy-efficient technology and thermally efficient products.