Resident Liaison Officer

Responsibilities

• Act as a visible point of contact for customers through home visits, newsletters, meetings, and resident open days
• Ensure residents are aware of work processes and communicate updates or changes
• Coordinate the handover of keys to site teams
• Provide high standard customer aftercare and manage expectations between residents, clients, and operations teams

Requirements

• Experience in a resident liaison or community engagement role, preferably within planned/reactive maintenance or asset management
• Experience working for a contractor or client-side
• Valid UK driving licence
• Ability to travel to various sites in London via car or public transport
• Strong communication and stakeholder management skills
• Resilience and ability to manage difficult situations
• Willingness to undergo a DBS check

About the Company

United Infrastructure is a leading infrastructure, construction, and property services company in the UK, focusing on resilient infrastructure, affordable homes, and improved living spaces.