Resident Experience Manager

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets
• Collaborate on marketing strategies and social media presence to drive traffic
• Utilize CRM and leasing software to track follow up and applicant progress
• Lead and support the guest service team by providing guidance and delegating tasks
• Engage with prospects and residents to ensure satisfaction and high retention
• Provide timely responses to prospects, residents, and internal stakeholder inquiries
• Identify opportunities for process improvement and offer innovative solutions

Requirements

• Two or more years of property management experience
• High School diploma or equivalent
• Ability to work a flexible schedule, including weekends
• Valid driver’s license for property operations and local travel
• Strong interpersonal and communication skills
• Ability to physically access all community areas and navigate multi-story buildings
• Proficiency in learning new software systems and understanding data

About the Company

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, the firm controls land acquisition, development, construction, and asset management.