Resident Coordinator

Responsibilities

• Welcome residents and prospects at the welcome desk and oversee lobby and café areas to maintain brand standards
• Assist with basic leasing inquiries, unit availability, and appointment scheduling for walk-in guests
• Promote Urby events and local vendors; encourage positive resident reviews and assist with work order troubleshooting
• Maintain building safety and security protocols for visitors, contractors, and deliveries
• Coordinate move-ins, conduct inspections, set up elevators for movers, and assist with new resident orientation
• Help residents with lockouts, key fob reprogramming, and remote unlocking after verifying lease details
• Sign for, scan, log, sort, and store incoming packages and notify residents when items are ready for pickup
• Support garage parking management, reprogram access cards, update vehicle information, and assist with audits
• Prepare shift reports, relay important information to management and maintenance, and ensure resident confidentiality

Requirements

• Strong interpersonal and communication skills
• Ability to communicate clearly in English in person, in writing, and by telephone
• Problem-solving ability and comfort thinking on your feet
• Guest-service orientation with prior experience in guest services, front desk, or a related area
• Ability to stand frequently and lift or carry items up to 30 pounds
• Ability to operate property management and building operating systems

Benefits

• Generous PTO with year-end rollover, 10 paid company holidays, and paid parental leave
• 401(k) with company match and discounted employee rent program
• Free parking, pre-tax commuter benefits, monthly spot bonuses, and employee referral incentives
• Discounts at in-house cafes and gym/pool access at any Urby location
• 80% employer-sponsored Cigna medical, dental, and vision plans
• HSA and FSA with up to $2,500 company match and mental health support through Ginger
• Social culture with outings, complimentary snacks, team lunches, and tuition reimbursement

About the Company

Urby is a residential living brand that combines apartment homes with hospitality-driven service to create welcoming, community-focused environments.