Resident Coordinator

Responsibilities

• Greet and welcome residents and prospects at the welcome desk, lobby, and café areas
• Maintain brand standards in common areas and assist walk-in guests with basic leasing information
• Coordinate move-ins, work orders, and maintenance access; troubleshoot resident issues and lockouts
• Receive, scan, sort, and store incoming packages and notify residents for pickup
• Ensure building safety and security by following protocols for visitors, vendors, and contractors
• Prepare shift reports and relay important information to management and maintenance teams

Requirements

• Strong interpersonal and communication skills in English
• Prior experience in guest services, front desk, or a related hospitality area
• Problem-solving ability and a guest-service orientation
• Ability to stand for extended periods and lift up to 30 pounds
• Comfortable operating property management and related systems

Benefits

• Generous PTO with year-end rollover and 10 paid company holidays
• 401k with company match, discounted employee rent, and free parking
• 80% employer-sponsored Cigna medical, dental, and vision coverage
• HSA and FSA with up to $2,500 company match and mental health support
• Gym and pool access at all Urby locations, tuition reimbursement, and cross-training programs