Resident Advocate

Responsibilities

• Provide operational and support services to Men's Shelter clients, including supervision and intake
• Enforce program and facility rules and procedures clearly and consistently
• Manage the intake process, ensuring all paperwork is completed and policies are understood
• Provide emotional support, crisis intervention, mediation, and advocacy to clients
• Maintain shelter property, facilitate client chores, and perform facility cleaning tasks
• Serve meals utilizing ServSafe protocols
• Document client notes, incident reports, and meeting notes in compliance with agency standards
• Collaborate with the Program Manager to provide input on client housing plans

Requirements

• High School Diploma or GED
• Minimum of 2 years of experience in a social service residential setting
• Experience working with homeless and mentally ill populations
• Proficiency in Microsoft Office, email, and internet applications
• Strong written and oral communication skills
• Ability to maintain professional conduct and handle conflict resolution effectively
• Ability to pass criminal records clearance, TB testing, and health screening

Preferred Qualifications

• Experience with HMIS (Homeless Management Information System)

About the Company

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve seven counties in the Bay Area with a dedicated mission to ease and end the crisis of homelessness in our communities.