Residence Executive - Russian Speaker

Responsibilities

• Establish direct communication with all residents to serve as a continuous source of information and assistance
• Act as the primary point of contact for handling resident queries, requests, and necessary follow-ups
• Monitor and follow up on outstanding incidental payments on a regular or monthly basis
• Maintain effective communication with Front Office, Housekeeping, Engineering, IT, Sales, and Reservations teams
• Maximize revenue opportunities through the promotion of "A la Carte Services"
• Prepare and execute shift handovers to ensure all tasks are completed and the desk is organized
• Provide professional tours of the hotel and its facilities as requested

Requirements

• Minimum 1 year of experience as a Receptionist or Concierge in a 5-star hotel
• Previous experience working in Residences or Serviced Apartments within Dubai or the UAE
• Fluency in Russian and advanced written and spoken English
• Proficiency in MS Office (specifically Excel, Word, and Outlook)
• Working knowledge of the Opera property management system
• Strong knowledge of Dubai and the surrounding areas
• Proven problem-solving skills and a flexible approach to tasks and people

About the Company

Palazzo Versace Dubai is a luxury destination offering world-class hospitality and sophisticated living experiences.