Reservations & Ticketing Executive

Responsibilities

• Manage end-to-end GDS operations using Amadeus and Galileo
• Perform flight bookings, modifications, cancellations, and schedule change handling
• Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules
• Manage ancillary services including EMD issuance, reissuance, and refunds
• Handle complex fare calculations, penalties, and proration logic
• Ensure compliance with airline policies, GDS rules, and audit requirements
• Coordinate with airlines, partners, and internal stakeholders for case resolution
• Handle customer escalations and provide timely resolutions via calls and emails
• Support reporting, documentation, and SOP adherence

Requirements

• Strong hands-on experience with Amadeus & Galileo GDS
• Deep understanding of airline fare rules, penalties, and ticketing
• Expertise in refund, reissue, and EMD handling scenarios
• Ability to manage high-volume BAU operations
• Good written and verbal communication skills
• Ability to work in a 24x7 shift environment

Preferred Qualifications

• Certification in Amadeus and/or Galileo
• Exposure to NDC, EDIFACT, and ancillary service workflows
• Graduate degree, preferably in Travel & Tourism

About the Company

ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels using artificial intelligence.