Reservations Supervisor

Responsibilities

• Support the smooth running of the reservations department and the guest journey
• Proactively improve guest satisfaction and resolve enquiries promptly
• Deliver on reservations initiatives and hotel targets
• Supervise the reservations team to foster growth and performance
• Control costs, inventory, productivity, and performance levels
• Build and maintain effective relationships with key stakeholders
• Review business performance and provide recommendations for financial growth
• Ensure compliance with legislation and internal/external audit requirements

Requirements

• Proven experience in reservations
• Strong supervisory and managerial skills
• Hands-on, lead-by-example work style
• Commitment to exceptional guest service
• Strong problem-solving capabilities and creative solution finding
• High level of personal integrity

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on Breakfast, Food & Beverage, Spa, and more
• Opportunities for career development and continuous learning

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.