Reservations Supervisor

Responsibilities

• Supervise daily operations of the Reservations Team to maintain efficiency and service excellence
• Support the Customer Service & Sales Manager with team leadership and escalation management
• Manage staff rosters, monitor hours, and coordinate team training and development
• Oversee bookings, manifests, and availability, making adjustments based on demand and weather
• Ensure accurate invoicing, vessel reconciliation, and maintain performance across website and OTA channels
• Communicate updates, promotions, and operational changes clearly across the team
• Assist with reporting and maintain accurate internal documentation

Requirements

• Minimum 2 years of experience in a customer service role
• Proven sales experience with a focus on conversion and relationship management
• Familiarity with booking/reservation systems (CustomLinc experience is desirable)
• Experience in training, mentoring, or leading a team
• Valid National Police Check
• Current First Aid, CPR, and O2 certifications

Benefits

• Generous discounts on Journey Beyond travel and experiences
• Attractive salary and positive work environment
• Study Assistance Policy and career progression opportunities
• Parental Leave and Purchased Leave policies
• Employee Assistance Program and Private Health discounts
• Discounts on merchandise, the Cruise Café & Bar, and onboard bars
• Free public transport and salary sacrifice remote area benefits

About the Company

Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. We provide close encounters with the Great Barrier Reef, Whitehaven Beach, and the surrounding islands using a fleet of 10 well-equipped vessels and a world-class sailing catamaran. We also operate unique accommodations including Reefsuites and Reefsleep glamping. As part of the Journey Beyond group, we are part of Australia’s leading experiential tourism business.