Reservations Manager

Responsibilities

• Support the smooth running of the reservations department and guest journey
• Proactively improve guest satisfaction and resolve enquiries
• Deliver on reservation initiatives and hotel targets
• Supervise the reservations team and foster professional growth
• Control costs, inventory, productivity, and performance levels
• Build and maintain effective relationships with key stakeholders
• Review business performance and provide financial recommendations
• Ensure compliance with legislation and internal/external audit requirements

Requirements

• Experience in reservations
• Strong supervisory and managerial skills
• Hands-on lead-by-example work style
• Commitment to exceptional guest service
• Proven problem-solving capabilities
• Personal integrity and ability to work in a high-excellence environment
• Fluency in Vietnamese

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.